These terms apply to every job we do for you.

You accept these terms when you open an account. Each quote you approve becomes an agreement between you and us under these terms.

Effective October 9, 2026.

1. Who we are

I-ORBITX is the business name of Murat Atif Sayar, a sole proprietor based in Houston, Texas, United States. In these terms, “we” and “us” mean I-ORBITX, and “you” means the person or organization that opens the account. You can reach us at [email protected].

2. Your account

You open your own account and confirm your email address before you can use it. Every account signs in with a second step: an authenticator app or a passkey. You are responsible for what happens under your account, so keep your sign-in details to yourself and tell us right away if you think someone else has them. If you open an account for an organization, you confirm that you are allowed to accept these terms on its behalf. Accounts are for people aged 18 or over.

3. Requests and quotes

You describe the job in a request, and we reply in the same conversation. When the job is clear, we send a quote. The quote lists the work line by line, the total, what is included and what is not, the payment terms, the delivery date and the date the quote is valid until. Work starts only after you approve the quote, and we record your approval with the date and time. The approved quote and these terms together form the agreement for that job. If you ask for something more during the work, or the work turns out to need more than the quote covers, we send a new quote in the same request. Nothing extra is charged without a quote you approve.

4. Payment

Prices are in US dollars. Taxes are not included unless the quote shows them. When you approve your first quote, you save a card or a US bank account on Stripe, our payment provider. Stripe keeps your card and bank details; we see only the type, the last four digits and the expiry date. By approving a quote, you authorize us to charge the saved payment method for the amounts in its payment terms. This includes the final payment when you accept a delivery, or when a delivery counts as accepted (section 5). We can also send you a Pay now link instead of a charge, and we send one if a charge fails. We never charge more than the quote you approved. If you think a charge is wrong, write to us in the request before you contact your bank, and we will look at it with you. To remove or replace your saved payment method, write to us; open payment requests still need to be paid.

5. Delivery and acceptance

When the work is done, we deliver it in the request with a report. You then have 7 days to accept the delivery or to tell us what is missing. If we don't hear from you within 7 days, the delivery counts as accepted. If you tell us something is missing, the 7 days stop. We fix it and deliver again, and you get a new 7 days. While we sort out a problem, we may put a payment on hold or lower its amount. When a delivery is accepted, the payments due on acceptance are charged.

6. Cancelling a job

You can cancel a job at any time from the request, and closing a request cancels the jobs still running in it. When a job is cancelled, we stop the work. You pay for the work done up to the cancellation, and we refund anything you paid for work that was not done. We may also cancel a job when we cannot do it, for example when the access it needs is not granted; then we charge only for the work already done.

7. Access to your cloud

Many jobs need access to your AWS or GCP account. We ask for the least access the job needs, for a set period, and we say why. You grant it from your own account, and you can remove it at any time. We use the access only for the job it was given for. When a job is accepted and paid, we close the access in our records 7 days later if nobody has closed it before. Closing it here does not remove it from your account, so please delete the role we used; the request shows you how. In GCP, some roles cannot end by themselves, and you need to remove them when we close the access. Your cloud accounts, and the bills from AWS, Google and other providers, stay yours.

8. Backups of your data

Unless the job includes backups, keeping backups of your data is your responsibility.

9. Confidentiality

What we see in your environment, and what you tell us about your business, stays confidential. We use it only to do the job. After the job, we keep no copies of your data apart from the conversation and the delivery reports. We name your company or describe your work in public only with your permission (section 10).

10. Ratings and references

After a delivery is accepted, we ask you to rate the work from 1 to 5 and, if you like, to leave a comment. Ratings and comments are public on our site. We also ask whether we may mention the work as a reference: with your company's name, described without your name, or not at all. We follow your answer, and we never publish your company's name without your permission.

11. Who does the work

The engineer or engineers working on your job are named in your request. I-ORBITX is responsible to you for their work.

12. Our responsibility

We do the work with the care and skill expected of a professional in this field. We are not responsible for outages or changes at AWS, Google Cloud or other providers, for changes made by you or by others, or for parts of your environment that are outside the job. We are not liable for indirect losses, such as lost profit, lost revenue, business interruption or lost data. Our total liability for a job is limited to the amount you paid us for that job. These limits do not apply to harm we cause on purpose or through gross negligence, or where the law does not allow them.

13. Using the site and the panel

Use the site and the panel lawfully and only for their purpose. Do not try to disrupt the service, get around its security, or reach data that is not yours. We may close an account that breaks these terms; open payment requests remain due.

14. Disputes

If something goes wrong, write to us first and give us a chance to fix it. Texas law governs these terms and every job, apart from its rules on choice of law. A dispute we cannot settle together is decided by arbitration under the Commercial Arbitration Rules of the American Arbitration Association, held in Houston, Texas, or online. Either side may instead take a claim to a small claims court if the claim qualifies there. Disputes are handled one customer at a time, not as a class action.

15. Changes to these terms

We may change these terms. We tell you by email and in your panel before a change takes effect. Changes apply to quotes approved after that date; a quote you have already approved stays under the terms that applied when you approved it.

16. Language

These terms are written in English and Turkish. If the two versions differ, the English version applies.

Questions about these terms?

Write to us at [email protected].